Compliments & Complaints

The Carbondale Police Department provides a secure online portal for community members to submit compliments or complaints regarding officer conduct or department services.

Using this system, individuals may share feedback at their convenience. Compliments are reviewed by department leadership and used to recognize professionalism and positive interactions. Complaints are formally logged and reviewed in accordance with department policy to ensure accountability and appropriate follow-up.

Complaints may be submitted anonymously; however, providing contact information allows the department to gather additional details if needed and to communicate outcomes when appropriate. All submissions are handled professionally and are an important part of maintaining transparency, trust, and continuous improvement.

Access the Compliments & Complaints Portal:
https://www.frontlinepss.com/ia/portal/Carbondale